Effective Date: August 20, 2026

Welcome to our website. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting, browsing, creating an account, placing an order, or otherwise using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions. You must not use the website in any manner that may damage, disable, overburden, interfere with, or impair the website or its functionality.

You must not attempt to gain unauthorized access to the website, its servers, databases, accounts, systems, or other connected services. You must also not introduce viruses, malware, harmful code, automated systems, or any other technology that may compromise website security or functionality.

You agree not to use the website for fraudulent activities, misleading transactions, unauthorized commercial activities, unlawful purposes, or any activity that violates applicable laws or regulations.

Account Registration

Certain website features may require you to create an account or provide personal information. You are responsible for ensuring that the information provided during registration or checkout is accurate, complete, and up to date.

Where an account is created, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account. You should notify us promptly if you believe that your account has been accessed or used without authorization.

We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe that the account has been used in violation of these Terms & Conditions, applicable law, or for fraudulent or unauthorized activities.

Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, ingredients, usage information, prices, availability, batch or lot information, and other product details displayed on the website are accurate and current.

However, product packaging, labels, appearance, specifications, ingredients, or other details may occasionally change due to manufacturer updates, regulatory requirements, product revisions, or packaging changes. The actual product received may therefore have minor differences from the images or information displayed on the website.

Product images are provided for general representation and may vary slightly due to photography, lighting, screen settings, or other technical factors.

Healthcare Products

Our website may offer or display pharmaceutical products, nutraceuticals, supplements, herbal and Ayurvedic products, cosmetics and personal care products, medical devices, FMCG products, and other healthcare-related goods.

Information provided on the website is intended primarily for general product and informational purposes. It should not be considered a substitute for professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.

Customers should carefully read the product packaging, labels, ingredients, directions, warnings, precautions, recommended usage, storage instructions, and other information supplied with the product before using it.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns regarding the suitability of a healthcare or supplement product, you should consult an appropriate qualified healthcare professional before using the product.

Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products. An order confirmation may be provided after the order has been received; however, such confirmation does not necessarily mean that the order has been finally accepted or fulfilled.

We reserve the right to review, accept, reject, modify, or cancel an order where reasonably necessary. This may include situations involving product availability, incorrect pricing or product information, payment problems, suspected fraudulent activity, duplicate orders, delivery limitations, or other legitimate operational reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund & Return Policy and the applicable payment processing procedures.

Pricing and Availability

We make reasonable efforts to display accurate prices and product availability on the website. However, prices, specifications, availability, offers, and other product information may change from time to time without prior notice.

In the event of an obvious pricing, technical, inventory, or information error, we reserve the right to correct the error and, where necessary, cancel an affected order.

Product availability may also change between the time an item is added to the cart and the time an order is processed. We cannot guarantee that every product displayed on the website will remain continuously available.

Payment

Customers are responsible for providing valid and accurate payment information when placing an order. Payments may be processed through third-party payment gateways or other authorized payment providers.

An order may not be processed or may be delayed if payment is unsuccessful, incomplete, reversed, declined, or flagged for verification.

We are not responsible for delays caused by payment providers, banking systems, technical failures, or other circumstances outside our reasonable control.

Shipping and Delivery

Orders are processed and delivered according to our applicable Shipping Policy. Delivery timelines are estimates and may vary depending on product availability, destination, courier operations, weather conditions, public holidays, transportation disruptions, remote locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Delays or failed deliveries resulting from incorrect or incomplete addresses, unavailable recipients, refusal to accept delivery, or repeated delivery attempts may not be considered the responsibility of the company.

For further information regarding delivery, shipping charges, failed deliveries, and tracking, please refer to our Shipping Policy.

Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Refund & Return Policy.

Certain healthcare, pharmaceutical, nutraceutical, personal care, hygiene, or other products may be restricted from return or exchange due to safety, hygiene, regulatory, or product-integrity considerations.

Customers should inspect delivered products where reasonably possible and contact customer support promptly if a product is damaged, defective, incorrect, or otherwise eligible for a return or exchange.

Approval of a return or exchange request may depend on product condition, packaging, order information, delivery status, and applicable policy requirements.

Intellectual Property

All content available on our website, including but not limited to text, product descriptions, graphics, photographs, images, logos, icons, page designs, layouts, videos, software, trademarks, and other materials, may be owned by us, our licensors, manufacturers, partners, or other applicable rights holders.

Such content is protected by applicable intellectual property laws. You may access and use the website for personal and legitimate purposes, but you must not copy, reproduce, modify, publish, distribute, transmit, sell, license, create derivative works from, or commercially exploit website content without appropriate written authorization.

User-Submitted Information

If you submit information, reviews, feedback, enquiries, comments, photographs, or other content through the website, you agree that the information provided is accurate and does not knowingly violate the rights of any third party.

You must not submit content that is unlawful, fraudulent, misleading, abusive, defamatory, harmful, threatening, obscene, or otherwise inappropriate.

We may review, moderate, remove, or restrict user-submitted content where reasonably necessary or where it violates applicable policies or laws.

Third-Party Links and Services

Our website may contain links to third-party websites, payment services, shipping providers, social media platforms, or other external services. These links may be provided for convenience or additional information.

We do not necessarily control or endorse third-party websites or services and are not responsible for their content, availability, security, privacy practices, policies, or terms.

Your use of third-party services may be governed by the terms and privacy policies of those respective third parties.

Website Availability

We aim to maintain a reliable and accessible website; however, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable due to maintenance, updates, technical issues, security measures, server problems, network interruptions, or circumstances beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for losses or damages arising from unauthorized access to your account, temporary website interruptions, technical failures, third-party services, delays outside our reasonable control, incorrect information supplied by users, or misuse of products contrary to their instructions, labels, warnings, or professional advice.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, costs, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, misuse of products, infringement of third-party rights, or submission of inaccurate or unauthorized information.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage personal information.

By using the website, you acknowledge that you have reviewed the Privacy Policy and understand how your information may be handled in connection with our website, orders, services, and business operations.

Changes to Terms

We reserve the right to update, modify, or replace these Terms & Conditions from time to time. Changes may be made to reflect updates to our website, products, services, business practices, legal requirements, or operational procedures.

The revised version will be published on this page with an updated effective date where appropriate. Your continued use of the website after updated Terms & Conditions are published constitutes your acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws and regulations. Any disputes arising in connection with the website, products, orders, or these Terms & Conditions shall be subject to the applicable jurisdiction as determined under relevant law.

Contact Us

If you have questions, concerns, or requests regarding these Terms & Conditions, your order, our products, or any website-related matter, you may contact us through the contact information provided on our website. We will make reasonable efforts to review and respond to your enquiry.