Refund & Return Policy

Effective Date: August 20, 2026

We aim to provide our customers with quality healthcare, wellness, personal care, and related products along with a reliable and satisfactory shopping experience. Please review the following Refund & Return Policy before placing an order.

Return Eligibility

Returns may be accepted for eligible products that are received damaged, defective, incorrect, incomplete, or different from the product ordered, subject to verification. Due to the nature of certain healthcare, pharmaceutical, nutraceutical, personal care, cosmetic, and hygiene products, some items may not be eligible for return once delivered, opened, or used.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery. You may be asked to provide your order number, product details, photographs of the product and packaging, and other relevant information to help us verify the issue.

Product Condition

For eligible returns, the product should generally remain unused and be returned in its original packaging. Product labels, seals, accessories, manuals, and other applicable components should remain intact. Products that have been opened, used, altered, damaged after delivery, or stored improperly may not qualify for return or exchange.

Exchange

Once an exchange request has been submitted, the product, order details, and reason for exchange may be reviewed before approval. If the request is approved, the replacement process will be initiated based on product availability and applicable conditions.

The exchanged product will be delivered within 5–7 business days after the exchange request has been approved and processed.

Delivery timelines may vary in certain situations due to product availability, courier delays, holidays, weather conditions, or other circumstances beyond our reasonable control.

Refunds

If a refund is approved, it will be processed according to the applicable payment method and refund procedure. The time required for the refunded amount to appear in your bank account, card, wallet, or other payment method may vary depending on the payment provider or financial institution.

Non-Returnable Products

Certain products may not be eligible for return or exchange due to safety, hygiene, regulatory, or product-quality requirements. This may include opened medicines, supplements, nutraceuticals, personal care products, cosmetics, hygiene products, and other products where returning the item may affect its safety or quality.

Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible after placing the order. Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to a delivery partner.

If an eligible cancellation is approved, the applicable refund will be processed according to the payment method and order status.

Return Approval

Submitting a return, exchange, or refund request does not automatically guarantee approval. Each request may be reviewed based on the product type, product condition, order details, delivery status, reason for return, and applicable return conditions.

We may request additional information or photographs where necessary to verify the request before providing an appropriate resolution.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements. Any updated version will be published on this page with the revised effective date.

Contact Us

For questions regarding returns, exchanges, refunds, damaged products, incorrect orders, or cancellations, please contact our customer support team using the contact details provided on our website. We will make reasonable efforts to review your request and provide an appropriate resolution according to this policy.