Effective Date: August 20, 2026

We aim to provide our customers with a smooth, reliable, and convenient delivery experience. Orders are processed carefully and shipped through available logistics and delivery partners. Please review the following Shipping Policy for information regarding order processing, delivery, shipping charges, tracking, delays, and other delivery-related matters.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable. We make reasonable efforts to process orders promptly; however, processing time may vary depending on product availability, order volume, verification requirements, and other operational factors.

Orders containing multiple products may be processed and shipped together or separately depending on product availability, warehouse location, and logistics requirements.

Shipping Address

Customers are responsible for providing complete and accurate delivery information at the time of placing an order. This may include the customer’s name, phone number, house or building number, street, area, city, state, postal code, and any other information required for successful delivery.

We are not responsible for delivery delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or before the order is confirmed. Shipping charges may vary depending on the delivery location, order size, product type, shipping method, or other applicable factors.

Any applicable shipping charges will be communicated to the customer before completing the purchase.

Delivery Time

Estimated delivery times may vary depending on the customer’s location, product availability, courier operations, holidays, weather conditions, transportation conditions, and other circumstances.

The estimated delivery time provided at checkout or during order confirmation is an approximate timeframe and should not necessarily be considered a guaranteed delivery date.

Remote or difficult-to-reach locations may require additional delivery time.

Order Tracking

Where tracking services are available, customers may receive shipment tracking information through the email address, phone number, or other contact information provided during checkout.

Customers can use the available tracking information to monitor the progress of their shipment. Tracking information may take some time to become active after the order has been handed over to the delivery partner.

Delivery Attempts

Our delivery partners may make one or more attempts to deliver the order to the provided address. Customers should ensure that the recipient or an authorized person is available to receive the shipment.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the shipment is refused, or repeated delivery attempts are unsuccessful, the shipment may be returned to the sender or require additional delivery arrangements.

Failed or Returned Deliveries

If an order is returned to us because of an incorrect address, incomplete information, refusal to accept delivery, repeated failed delivery attempts, or other reasons attributable to the customer, additional shipping arrangements or charges may apply where applicable.

Customers may need to contact our support team to arrange re-delivery, subject to product availability and applicable shipping conditions.

Damaged or Tampered Packages

Customers are advised to check the outer packaging of the shipment at the time of delivery. If a package appears visibly damaged, opened, tampered with, or otherwise compromised, customers should document the condition and contact our customer support team as soon as possible.

Photographs or other supporting information may be requested to help us investigate the issue with the delivery partner and determine an appropriate resolution.

Product-Specific Delivery Requirements

Certain healthcare, pharmaceutical, nutraceutical, personal care, medical device, or other products may have specific handling, packaging, storage, or transportation requirements.

We make reasonable efforts to ensure that applicable products are handled and shipped appropriately. However, delivery conditions may also depend on the logistics provider and circumstances during transportation.

Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our reasonable control.

These may include severe weather, transportation disruptions, courier delays, public holidays, high order volumes, technical issues, remote delivery locations, government restrictions, natural events, or other unforeseen circumstances.

In such situations, we will make reasonable efforts to assist customers and provide available shipment information.

Order Changes

Customers who need to change their delivery address or other shipping details should contact our customer support team as soon as possible after placing the order.

Changes may not be possible once the order has been processed, packed, dispatched, or handed over to a delivery partner. Any additional delivery requirements or charges resulting from an approved change may apply where applicable.

Cancellation and Shipping

An order may be cancelled only where the cancellation request is received before the order reaches a stage where cancellation is no longer possible.

Once an order has been processed, packed, dispatched, or handed over to a delivery partner, cancellation may not be available and the customer may need to follow the applicable Refund & Return Policy.

Delivery Confirmation

Delivery may be considered completed when the shipment is delivered to the address provided during checkout and accepted by the customer, an authorized recipient, or another person permitted to receive the shipment.

Customers should ensure that the delivery address and recipient information provided during checkout are accurate.

Shipping Partner

Orders may be delivered through third-party courier, logistics, or shipping partners selected based on availability, destination, product requirements, and operational considerations.

Delivery timelines, tracking information, and delivery procedures may therefore vary depending on the shipping partner handling the order.

Shipping Policy Updates

We may update or modify this Shipping Policy from time to time to reflect changes in our delivery processes, logistics partners, services, operational practices, or applicable requirements.

Any updated version will be published on this page with the revised effective date where appropriate.

Contact Us

If you have questions regarding your order, shipment status, delivery delay, damaged package, incorrect delivery, or any other shipping-related matter, please contact our customer support team using the contact details provided on our website.

When contacting us, please provide your order number and relevant delivery details so that we can review your request and assist you as efficiently as possible.